Overview
This policy lasts 30 days from the day you receive the order, we can’t offer you any assistance after this period.
To be eligible for returning a damaged or non customized item, your item must be unused and in the same condition received. It must also be in the original packaging.
Several types of goods such as customized ones are exempt from being returned. This is why all items of Tahado are not eligible for cancelation , exchange or return.
Please note that each product is manufactured individually and there may be slight variations in the final products’ outcome.
Orders and Returns Policy
Orders are subject to availability and can be placed directly online.
Order size of 100 – 1000 will take 5-7 weeks to process and deliver.
Order size above 1000 items processing and delivery time will be specified after receiving a request.
For any order size an acknowledgment email that the order is received will be sent.
Changes in design and customization request are allowed till a confirmation email is sent. After that, it is not allowed to change or cancel the order.
Sales are final as the products are customized. No returns, cancellation or changes are accepted after the Confirmation Email is sent. Full payment must be made in order to receive a Confirmation Email.
When making a purchase, it is taken that the person making the purchase is authorized to make it and use the payment method used.
Return of Damaged Products Policy
Tahado treasures quality work and exceptional service. Products are always inspected before delivery but in case of receiving a damaged product, please contact Customer Service by sending an email to GiftTahado@gmail.com. Please include the following in your email. Your name, order number, item’s photo showing the damage and a detailed description of the problem.
Detailed Purchase Process
Request Form: Orders are subject to availability and can be placed directly online.
For any order size an Acknowledgment Email confirming that the order request has been received will be sent, this does not confirm that the order request is accepted.
An order request will be accepted or rejected within 48 hours of receiving the Request Form, in both cases an email will be sent (Acceptance / Rejection).
The Acceptance email specifies the details of the order including the design of the product which must be approved by the client to start processing the order. The validity time to approve the acceptance email is 3 days.
After that, a Confirmation Email that the order is being produced will be sent.
Processing and Delivery Time will be stated and counts after the confirmation email is sent.
Order size of 100 – 1000 items will take 5-7 weeks to process and deliver.
Order size of above 1000 items processing and delivery time will be specified after receiving a request.
Delivery and processing time is also subject to Events of Force Majeure, natural disaster and any other extensions of time provided for a specific agreement.
Delivery is made through SMSA and covers Jeddah, Riyadh and Dammam.
Changes in design and customization requests are allowed till a Confirmation Email is sent. After that, it is not allowed to change or cancel the order. Meaning, sales are final as the products are customized. No returns, cancellation or changes are accepted after the Confirmation Email is sent.
Full payment must be made in order to receive a Confirmation Email and proceed with production of the order.
Eligible Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gifttahado@gmail.com.
Shipping Returns
To return your product, you should mail your product to the address we will provide you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at gifttahado@gmail.com for questions related to returns and refunds.